Terms & Conditions

Agreement to Terms

Welcome to AMP Direct. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website at ampdirect.com, requesting a quote, or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and AMP Direct ("we," "us," or "our").

Services Description

AMP Direct is a web development and digital agency based in Accra, Ghana, serving clients locally and internationally. We specialize in providing the following services:

International Services: We serve clients worldwide, with services delivered remotely using industry-standard communication and project management tools. All services are customized to meet your specific requirements as outlined in your project agreement.

Quotes & Proposals

Quote Process

• Free Consultation: We provide free initial quotes and consultations for all potential projects
• Response Time: Quotes are typically provided within 2-3 business days
• Quote Validity: All quotes are valid for 30 days from the date of issue
• Custom Pricing: Each project is quoted individually based on scope, complexity, and timeline
• Currency: Prices are quoted in Ghana Cedis (GHS) for local clients or USD for international clients

Quote Contents

Each quote will include:

• Detailed scope of work and deliverables
• Project timeline and milestones
• Total project cost breakdown
• Payment terms and schedule
• Number of revision rounds included
• Terms and conditions specific to your project

Payment Terms

Payment Structure

Payment Methods

We accept the following payment methods:

• Bank Transfer: Direct bank transfer (Ghana and international)
• Mobile Money: MTN Mobile Money, Vodafone Cash, AirtelTigo Money (Ghana clients)
• PayPal: For international clients
• Stripe: Credit/debit card payments for international clients

Late Payments

• Grace Period: 7 days from invoice due date
• Late Fee: 5% monthly fee applied after grace period
• Work Suspension: Project work may be suspended for non-payment
• Legal Action: Persistent non-payment may result in legal action and additional collection costs

Taxes

All prices quoted are exclusive of applicable taxes unless otherwise stated. Value Added Tax (VAT), Goods and Services Tax (GST), or other applicable taxes will be added to invoices as required by law.

Project Terms & Timeline

Timeline Estimates

Project timelines provided in quotes are estimates based on:

• Current workload and resource availability
• Timely receipt of client materials and feedback
• No significant scope changes during development
• Normal business operations without unforeseen disruptions

Project Start Date

Projects begin upon receipt of:

• 50% deposit payment
• Signed project agreement or accepted quote
• All required initial materials and information

Timeline Extensions

Project timelines may be extended due to:

• Client delays in providing materials or feedback
• Significant scope changes or additions
• Repeated revision requests beyond agreed rounds
• Force majeure events (see Force Majeure section)
• Third-party delays (hosting, domain registration, etc.)

Client Responsibilities

To ensure successful project completion, clients are responsible for:

Revision Policy

Included Revisions

Each project includes a specified number of revision rounds as outlined in your project agreement or quote. Typical revision allowances:

• Design Projects: Usually 2-3 rounds of design revisions
• Development Projects: Usually 2 rounds of functional revisions after initial delivery
• Minor Tweaks: Small adjustments within reason during development

What Counts as a Revision

Additional Revisions

Revisions beyond the included rounds will be charged at our standard hourly rate or as agreed upon. Rates vary based on:

• Complexity of requested changes
• Time required to implement
• Whether changes constitute scope expansion

Intellectual Property Rights

Client Ownership (After Full Payment)

Upon receipt of full payment, you own:

• Final Deliverables: The completed website, app, or design files as specified in the project agreement
• Custom Designs: Graphics, layouts, and visual elements created specifically for your project
• Custom Code: Code written specifically for your project (excluding frameworks and libraries)
• Project Content: Text, images, and materials you provided or we created specifically for you

AMP Direct Retains Rights To

• Portfolio Use: Display your project in our portfolio, website, and marketing materials
• Case Studies: Create case studies about your project (with your permission for specific details)
• Reusable Components: General code libraries, frameworks, and development tools we use across projects
• Processes & Methodologies: Our development processes and business methods
• Pre-existing Work: Any work we created before or independently of your project

Third-Party Assets

The following require separate licensing or purchases:

• Premium Fonts: Commercial font licenses must be purchased separately
• Stock Photos/Images: Licensed stock media must be purchased by client or included in project cost
• Premium Plugins: Third-party plugins or themes require separate licenses
• Software Licenses: CMS platforms, frameworks subject to their own licenses

Source Files

Source files (design files, raw code, etc.) are provided only if specified in your project agreement. Additional fees may apply for source file delivery.

Cancellation & Refunds

Client Cancellation

You may cancel the project at any time by providing written notice. However:

• Deposit Non-Refundable: The 50% deposit is non-refundable once project work has begun
• Work Completed: You must pay for all work completed to date at our standard rates
• Third-Party Costs: Any non-refundable third-party expenses (domains, licenses, etc.) are your responsibility
• Partial Delivery: We will provide work completed up to cancellation point (at our discretion)

AMP Direct Cancellation

We reserve the right to cancel or suspend your project in the following situations:

• Non-Payment: Failure to make payments according to agreed schedule
• Breach of Terms: Violation of these Terms and Conditions
• Lack of Cooperation: Persistent failure to provide necessary materials or feedback
• Illegal Content: Request for illegal or unethical work
• Abusive Behavior: Harassment or abuse of our team members

Refund Policy

Warranties & Disclaimers

What We Warrant

What We Do NOT Warrant

Website Performance & Hosting

Website performance depends on:

• Hosting Quality: Your hosting provider's server performance
• Content Optimization: Size and optimization of images and media you add
• Maintenance: Regular updates and security patches
• Traffic Volume: Server capacity for your traffic levels

We optimize code and initial content, but ongoing performance is not our responsibility unless covered by a maintenance agreement.

Warranty Period

We provide a 30-day warranty from project delivery for fixing bugs or issues present at launch. This does not cover new feature requests, content changes, or issues caused by client modifications.

Limitation of Liability

Maximum Liability

Our total liability for any claims arising from your project is limited to the total amount paid by you for that specific project. This limitation applies regardless of:

• The legal theory of the claim (contract, tort, negligence, etc.)
• Whether we were advised of the possibility of such damages
• The number of claims made

Exclusion of Damages

We are NOT liable for:

• Indirect Damages: Consequential, incidental, or punitive damages
• Lost Profits: Loss of business, revenue, or profits
• Data Loss: Loss of data, unless caused by our gross negligence
• Business Interruption: Downtime or inability to conduct business
• Third-Party Actions: Actions of third-party service providers
• Client Modifications: Damages from changes made by client or third parties

Client Indemnification

You agree to indemnify and hold AMP Direct harmless from any claims, damages, or expenses arising from:

• Content you provide that infringes on third-party rights
• Your use of the deliverables in violation of laws or regulations
• Modifications you make to our work after delivery
• Your breach of these Terms and Conditions

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural Disasters: Earthquakes, floods, fires, pandemics, or other acts of nature
• Government Actions: War, civil unrest, terrorism, government restrictions, or regulations
• Infrastructure Failures: Internet outages, power failures, or telecommunications disruptions
• Labor Disputes: Strikes, lockouts, or labor shortages
• Third-Party Failures: Failure of essential third-party services or suppliers

In such events, project timelines will be extended by a reasonable period, and we will make reasonable efforts to minimize delays and notify you promptly.

Confidentiality

Our Commitment

We treat all client information as confidential and will:

• Not disclose your confidential information to third parties without consent
• Use confidential information only for delivering your project
• Implement reasonable security measures to protect your data
• Require our team members and contractors to maintain confidentiality

Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available or becomes public through no fault of ours
• Was known to us before you disclosed it
• Is independently developed by us without using your information
• Must be disclosed by law or court order

Non-Disclosure Agreements

For projects requiring additional confidentiality protection, we can execute a separate Non-Disclosure Agreement (NDA) upon request.

Dispute Resolution

Resolution Process

In the event of any dispute, claim, or controversy arising from these Terms or your project, we agree to follow this resolution process:

Governing Law & Jurisdiction

• Governing Law: These Terms are governed by the laws of Ghana
• Jurisdiction: Courts of Ghana have exclusive jurisdiction
• EU Clients: EU consumer protection laws apply for clients in the European Union
• US Clients: State consumer protection laws may apply for US-based clients

Legal Costs

In the event of legal action, the prevailing party may be entitled to recover reasonable attorney's fees and costs from the other party.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when:

• Posted on our website with a new "Last Updated" date
• Notified to existing clients via email for significant changes
• Accepted by you through continued use of our services

Active Projects: Changes to Terms will not affect projects already in progress unless mutually agreed upon in writing.

We encourage you to review these Terms periodically to stay informed of any updates.

Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us: